Submitting a ticket
The central piece of One Gate is the Ticket. Whenever a support request is received in One Gate, a ticket is created. The ticket then becomes a record of each one-to-one request you have.
Once the support ticket has been submitted, we resolve it as quickly and efficiently as possible, whether it’s a simple question about how something works in your apartment, or a major problem. In each case, the support conversation goes through a series of stages: the ticket might require your attention or it might be waiting on some information from a contractor; eventually, it is resolved.
Your email address
Enter you email address.
Enter the subject title.
Enter the nature of your request.
Next, select the Type of ticket from the drop-down field.
The type describes what kind of issue you are dealing with. There are four ticket types;
- Question - the most basic type; for when a resident has a question about the building.
- Problem - for when a resident has a general problem with the building.
- Incident - are specific instances of problems. For instance: if the problem is that a building service is down, each ticket that comes in after we identify the problem is an incident of the problem. This lets us group our tickets together around a common issue.
- Task - are for tickets which turn into a to-do item for your building managers. They can have a due date.
Please verify that you are human
Type in the words you see in the box
Feel free to add any attachments that can shed light on the ticket.
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