Submitting a ticket

The central piece of One Gate is the Ticket.  Whenever a support request is received in One Gate, a ticket is created. The ticket then becomes a record of each one-to-one request you have.

Once the support ticket has been submitted, we resolve it as quickly and efficiently as possible, whether it’s a simple question about how something works in your apartment, or a major problem.  In each case, the support conversation goes through a series of stages: the ticket might require your attention or it might be waiting on some information from a contractor; eventually, it is resolved.

Your email address

Enter you email address. 

Subject

Enter the subject title. 

Description

Enter the nature of your request.

Type

Next, select the Type of ticket from the drop-down field.  

The type describes what kind of issue you are dealing with.  There are four ticket types;

1. Question - the most basic type; for when a resident has a question about the building.
2. Problem - for when a resident has a general problem with the building.
3. Incident - are specific instances of problems.  For instance: if the problem is that a building service is down, each ticket that comes in after we identify the problem is an incident of the problem.  This lets us group our tickets together around a common issue.
4. Task - are for tickets which turn into a to-do item for your building managers.  They can have a due date.

Please verify that you are human

 Type in the words you see in the box 

Attachment(s) 

Feel free to add any attachments that can shed light on the ticket.

Thanks

Here to Help

One Point, One Place, One Gate